Selecting a FM service provider is no easy task. After all they play a huge role in the overall functionality of an organisation. It will affect how people and machines perform, overall productivity and safety aspect of an organisation. It can even have a bearing on attracting the right kind of workforce and retaining them as well. Therefore you have to be careful who you put all these responsibilities on. So with this in mind let’s look at some important factors to consider.
Training of staff
Though you may be hiring an outside company to do facilities maintenance, overtime they become part of your own organisation. They will be important individuals who play a vital role in keeping the functionalities of the organisation going smoothly. So the service provider has to have a solid plan on training and development of their staff so that they can perform their tasks to the best of their abilities. This is important, because how these outsourced individuals act and perform will have a direct impact on how the overall organisation is seen by clients, partners and in house employees. Therefore getting to know their training practices is important. Link here https://au.sodexo.com/home/services/focus-on-technical-expertise/integrated-fm-services.html offer a good facilities maintenance that will suit your needs.
Having employees of different cultural, racial, sexual backgrounds has proven to be successful in many organisations. Research shows that there is less employee turnover and they are better at being flexible and adaptive. With this in mind, it is important to consider a FM company that works on the same values on diversity. A diverse workforce will be able to get on better with the new company and build relationships with the stakeholders better. Therefore it is important to select a company that has the same cultural values as your own.
Transition and change management
Outsourcing a company to manage key facility related activities of the organisation is no simple task. After all you are handing over control of some aspects of your organisation such as village management of a retirement home to total strangers or to an outside party and that can be scary sometimes because it is risky and you have to be ready to absorb costs as well. The transition will require change management, new relationships to be built with stakeholders and risk management to be considered.
Therefore the service providing company has to have a proven track record of managing such sensitive situations tactfully. Therefore you need to have a frank and open dialog with the company you hope to choose to assess their understanding of the complexities that will have to be faced and the actions plans they have in place to make the transition as smooth as possible.
As you can see the process of outsourcing these functions is no easy task. Though benefits are many careful consideration is also required.